Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. What is Codebook Library?

Codebook Library is an online bookstore specializing in professional codebooks, technical manuals, and educational reference books. We offer both new and gently used editions at competitive prices for professionals, students, and institutions across the United States.

2. What types of books do you sell?

We sell a wide range of industry-standard codebooks and reference materials, including electrical codes, building and safety manuals, engineering references, certification exam books, and other professional publications.

3. Are the books new or used?

Codebook Library offers both new and gently used books. The condition of each book is clearly mentioned on the product page so customers know exactly what to expect before purchasing.

4. Do you ship across the United States?

Yes, we currently ship orders within the United States only. International shipping is not available at this time.

5. How long does shipping take?

Shipping times depend on the selected method:

• Standard Shipping: 5–7 business days

• Express Shipping: 3–5 business days
  Processing usually takes 1–2 business days before dispatch.

6. Can I return or exchange a book?

All sales are final once shipped. We do not accept returns for change of mind or incorrect selection.
However, replacements or store credit may be offered only if a damaged or incorrect item is received, subject to verification.

7. What should I do if I receive a damaged or incorrect book?

You must contact us within 24 hours of delivery at support@codebooklibrary.com with:

• Your order number

• An unedited unboxing video

• Clear photos of the item and packaging

Claims that meet our policy requirements will be reviewed for replacement or credit.

8. Do you offer refunds?

Refunds are issued only if a verified damaged or incorrect item is received and a replacement is unavailable. Refunds are processed to the original payment method after verification.

9. Can I cancel my order after placing it?

Orders can be cancelled within 6 hours of placement, provided they have not been dispatched. Once an order is shipped, cancellation is not possible.

10. Do you offer bulk or institutional orders?

Yes, we accept bulk and institutional orders. Bulk orders are final and non-refundable, with limited replacement eligibility for damaged or incorrect items only.

11. Are used books guaranteed to look brand new?

No. Used books may show minor cosmetic wear such as faded spines or light corner wear. These do not affect readability and are not considered damage.

12. How can I contact Codebook Library?

You can reach us through the following channels:

• Email: support@codebooklibrary.com

• Phone: +1 828-415-4544

• Address: 706 Tays St, El Paso, Texas 79901

13. Is my payment information secure?

Yes. All transactions on Codebook Library are processed through secure, encrypted payment gateways. We do not store your credit or debit card information.

14. Do you sell medical or healthcare products?

No. Codebook Library does not sell medical devices, pharmaceuticals, or healthcare equipment. We exclusively sell professional, technical, and educational books.

15. How do I know which edition of a codebook to buy?

Edition details are clearly listed on each product page. If you’re unsure, we recommend reviewing exam or regulatory requirements or contacting our support team before placing your order.